Returns, Terms & Conditions
To request a return or exchange for an item, please send your request within 7 business days in writing to our Customer Support team at firstname.lastname@example.org. The return period on products purchased from the e-store is 14 days. All items must be returned, unworn with original tags and packaging to be accepted for a refund. When returning the product, one must also provide the purchase invoice.
We offer free returns/exchanges for approved requests within Estonia for any defective items or size exchanges on unworn items.
TERMS & CONDITIONS
Luxe Hapsal OÜ, registry code 14706423, address Kalda 23, 90503 Haapsalu (hereinafter referred to as Service Provider) and a client, who places an order in the e-store and identifies oneself by entering personal information on the order form (hereinafter referred to as Service User), have signed this e-store Contract of Use (hereinafter referred to as Contract of Use).
1.1. An internet store created by the Service Provider that is used to sell goods to the Service User.
2. General Provisions
2.2. The Service Provider reserves the right to make changes to the provided e-store service at any time.
2.3. The Service Provider has the right to change the terms of the Contract of Use unilaterally without having the obligation to inform the Service User of the aforementioned in writing via e-mail.
3. Products and Purchasing
3.1. As a rule, the displayed products are in stock. The availability of displayed products may change due to technical problems in the warehouse or e-store software.
3.2. If a product is not present in the warehouse, it is not possible to fulfil an order. In such a case, an employee of the e-store shall contact the user and offer the next possible delivery time, exchange of the product for another analogous product with the same price and quality or return the paid sum to the Service User within 30 days at the latest.
3.3. Displayed product photos are illustrative and may differ from the actual product. The Service Provider will do its best to display the product descriptions as precisely as possible, despite that the e-store product descriptions may not be exhaustive and may contain unintended errors.
3.4. Products offered in the e-store are sold to individuals and also companies.
3.5. The Service User certifies that (s)he is at least 15 years of age.
3.6. The Service User purchases the products in the e-store as follows. The Service User selects the desired products in the desired quantities and sizes, adds them to the cart, checks "I agree with terms and conditions" box, then continues to checkout where contact and shipping information (surname, forename, phone number, email address, delivery address, postal index and bank link) is required for completing the order. The Service User shall then pay for the products via the provided bank link or a bank transfer.
3.6.1. The following payment possibilities are available:
International - VISA/Mastercard;
In Estonia - Swedbank, SEB, Luminor, LHV, Coop, Pocopay, Liisi ID;
In Latvia - Swedbank, SEB, Citadele, Luminor;
In Lithuania - Swedbank, SEB, Luminor;
In Finland - Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki.
3.6.2. Personal information is processed by Luxe Hapsal. The Service Provider sends required data to the authorized bank transaction provider company (Maksekeskus AS, www.maksekeskus.ee).
3.7. The Service Provider is obligated to provide true information required for completing the order. The Service Provider will not be held accountable for an unfulfilled order or any consequences related to incorrect information supplied by the Service User.
3.8. Sale takes place when the Service User has paid for the order using the e-store bank link or made a bank transfer in accordance with the issued invoice.
4.1. All prices displayed in the e-store are in euros and include VAT.
4.2. The Service Provider reserves the right to change prices at any time. If a user has placed an order in the e-store and paid for it, then the Service Provider is obligated to deliver the products to the Service User with the prices valid at the moment the order was placed.
4.3. The Service Provider has the right to desist from fulfilling the order in the occurrence of a technical fault due to which the e-store prices were incorrect.
4.4 The Service Provider is not responsible for the applicable customs duties, taxes and charges that may apply to the Service User when receiving the goods outside of the European Union. It is the purchaser's resposibility to account for any duties and/or taxes that need to be paid with the courier company.
5. Delivery Time and Terms of Delivery
5.1. The Service User has the right to choose between different means of product delivery. International shipments are delivered via courier.
5.2. The products are delivered to Service Users in Estonia in 1 to 5 workdays and abroad in 3 to 10 workdays or exceptionally within 15 workdays the latest (unless there is a situation of force majeure).
5.3 The products ship internationally from Haapsalu, Estonia.
5.4 The official shipping partners are:
Itella SmartPOST and DPD- for Estonia, Latvia, Lithuania, Finland;
DHL - for Europe and international deliveries.
5.5 The shipping procedure is as follows.
For Itella smartPOST and DPD the Service Provider contacts the Service User through Customer Support for the preferred end parcel terminal.
For door-to-door delivery a valid daytime shipping address is required for all deliveries. The parcel deliveries will require signature on delivery. The Service User is required to supply daytime business shipping address. The Service Provider is not responsible for returned deliveries, or undeliverable delivery fees.
6. Withdrawal from the Contract Before the Service Provider Fulfils the Order
6.1. If the Service User wishes to withdraw from the Contract of Use after placing the order and before the Service Provider has fulfilled it, then the Service User is obligated to inform the Service Provider of this without any delay. The message must be sent to the Service Provider's e-mail address at email@example.com. The e-mail must include the order number, which one wishes to cancel and the Service User's contact information (forename, surname, order date, phone number).
6.2. If the withdrawal request reaches the Service Provider after the Service Provider has fulfilled the Contract of Use, then the withdrawal from the contract is subject to the Contract of Use article Terms of Return.
6.3. The Service Provider shall transfer the sum paid to the Service User within 30 days from the receipt of the withdrawal request.
6.4. The money will be returned to the same bank account from where the money was paid to the Service Provider.
6.5. The Service Provider has the right to withdraw from the contract in the case that the product stock has been depleted.
6.6. The Service User shall be informed of the contract withdrawal or its denouncement via phone, e-mail or post. In such a case the sums prepaid by the Service User shall be returned to the Service User's bank account without delay but no later than within 30 days.
7. Terms of Return
7.1. The return period on products purchased from the e-store is 14 days.
7.2. The return product must be without defects, complete, in its original packaging and unused.
7.3. In order to return a product, one must submit an according request to the e-mail address firstname.lastname@example.org and the returned product together with its packaging to the place of initial delivery (local post office or SmartPOST parcel terminal) or the location of the Service Provider.
7.4. When returning the product, one must also provide the purchase invoice.
7.5. In the case of a return, the money shall be returned to the Service User within 30 days after the product is returned.
7.6. The money will be returned to the same bank account from where the money was paid to the Service Provider.
7.7. The Service User shall cover the transport costs connected with the returning of the product.
8. Procedure for Filing Complaints
8.1. In accordance with the Law of Obligations Act article 210 section 2, all products sold via the e-store have a 2 year term for filing complaints.
8.2. The Service Provider shall not be held responsible for damages occurred due to abnormal use, also for delays in delivery if this is caused by conditions the Service Provider couldn't have been able to affect and/or which were caused by a force majeure.
8.3. The handling of exchange and returns takes up to three (3) weeks.
9. Terms of Privacy / Data Security
9.1. The Service User gives a clear and conscious consent to the Service Provider for processing his/her personal information.
9.2. Upon placing the order, the information supplied by the Service User to the Service Provider shall be transferred into the client register and used for providing the sales service and goods to the Service User.
9.3. When requesting bank card information, a secure SSL data transfer protocol and MasterCard SecureCode and Verified by Visa security systems are used.
9.4. The Service Provider uses the supplied order data (including name, phone number, address, e-mail address, bank details) only for processing and delivery of the order to the Service User. The Service Provider sends data to the authorized bank transaction provider company (Make Commerce, Maksekeskus AS, www.maksekeskus.ee).
9.5. The source of the personal data is the creation of a client relationship when the order is placed in the e-store.
9.6. The registered information comprises of data regarding the Service User order (surname, forename, address, phone number, address, year of birth, means of delivery, used method of payment) and agreeing to the Contract of Use.
9.7. Personal information is processed by Luxe Hapsal.
9.8. Personal information required for delivering the goods to the Service User are forwarded to the companies performing the delivery service.
9.9. Personal data protection is guaranteed by security measures.
9.10. The Service Provider is obligated not to disclose registered personal data to third, unconcerned parties.
9.11. The Service Provider reserves the right to disclose information regarding the Service User in the case that the data is processed for the purpose of fulfilling obligations stipulated by the law by a person who has the appropriate legitimate right or is that takes place for the protection of the Service User's personal life, health or freedom.
9.12. The Service User has the right to check his/her personal information, amend them or remove them from the register.
9.13. The Service User gives the Service Provider the right to send a confirmation e-mail to the e-mail address entered when the order was placed.
9.14. The Service User gives the Service Provider the right to send sales offers to the e-mail address entered when the order was placed provided that the appropriate checkbox on the order placing page has been ticked.
10.1. The Service Provider is liable to the extent of the product selling price.
10.2. The Service User is obligated to use the e-store service only for the purpose corresponding to the law and good practice.
10.3. The Service User is responsible for acquiring and maintaining all software communication tools required for using the service, also for costs incurred from using the e-store service.
10.4. The Service User is fully responsible for all damages caused to the Service Provider, other Service Users or third persons by the use of the estore conflicting with the legislation or good practice.
11. Customer Support
11.1. The Customer Support phone number is +372 5809 0535 and the e-mail address is email@example.com.
11.2. Customer Support is accepting calls on workdays between 10am and 5pm (EET).
We shall reply to e-mails within two workdays.
12.1. Differences are solved in accordance to the laws valid in the Republic of Estonia. Upon failure to reach an agreement, the differences are resolved in the Harju County Court's Tallinn Court House.
13.1. The Service User is obligated to familiarize oneself with the terms of the Contract of Use.