Shipping & Delivery
You can choose between different means of product delivery. International shipments are delivered via courier.
The products are delivered in Estonia in 1-5 workdays and abroad in 3-10 workdays.
WORLDWIDE PARCEL & BOUTIQUE GIFT ITEM DELIVERY FROM ESTONIA
A few words about your Luxe Hapsal deliveries from Estonia with our priority shipping partner, DHL International.
A SIGNATURE WILL ALWAYS BE REQUIRED UPON DELIVERY FOR LUXE HAPSAL BOX ORDERS
We ask that you be sure to provide a valid daytime shipping address. We suggest a business address to ensure someone is available to sign for the parcel delivery.
If you or your gift recipient is not present at the time of delivery, DHL will automatically re-deliver the next business day. If your recipient is still not present the next day, DHL will leave a note on the door with the package's tracking number and the local phone number of the nearest DHL agency. It will be up to you, or your gift recipient, to contact DHL and schedule an appointment for delivery. On occasion, we will also partner with a local distributor on a per country basis.
In Estonia we also work with Itella SmartPOST and Omniva upon request.
BOUTIQUE ITEM SHIPPING
Luxe Hapsal Boutique ships items via DHL International Priority to Europe, UK, USA, Australia, Singapore, Japan, Hong Kong, UAE, China, Taiwan and many other destinations upon request. Please be sure that your shipping address is a street address, as we do not deliver boutique items to P.O. boxes. Boutique orders will be processed within 48-hours unless otherwise notified, and generally arrive within 4-5 business days depending upon the destination. We are happy to provide you with a delivery estimate prior to your orders. You will receive a DHL tracking number upon fulfillment to the email address provided at the time of check-out.
LUXE HAPSAL SHIPPING
We offer free shipping to our clients in Estonia, and reduced international rates by DHL Priority delivery. All packages will be shipped from our headquarters in Haapsalu. Shipping rates will be calculated based upon your daytime delivery address.
Our subscription members will be offered free shipping each quarter for any boutique item orders. Subscription ship dates will be clearly posted and confirmed by email and on our web site prior to delivery. Once the delivery is underway from Estonia, we will send a tracking number from DHL International, or your local national delivery service partner, for your shipment to the email address provided during your purchase.
DUTIES & TAXES
All of our packages will be shipped from Estonia. Please note, that when you purchase an item from another country you are the “importer” of those goods. Goods entering certain countries, may be inspected by Customs and Border Protection and assessed for applicable customs duties, taxes and charges, if any. It is the importer's responsibility to account for any duties and/or taxes, while ensuring compliance with customs regulations.
IMPORTANT: A few countries may apply a duty tax, including the United States. The tax is not applied consistently across items and cannot be assessed in advance. Some parcels could require additional delivery duties (DDU) to be paid by the "importer" or purchaser, when delivered outside the European Union (EU). Please contact us for any questions at firstname.lastname@example.org.
For deliveries within the EU, all parcels will be charged with the current 20% TVA/VAT rate for items shipping and originating from Estonia.
Please contact us at email@example.com with any questions on international shipping availability, delivery quotes or questions in regards to your destination.